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FAQ

What should I do if the vehicle is damaged during transportation?

If a vehicle is damaged during transportation, it is necessary to testify the fact of damage before the unload.

First take high quality photos of damages inside the transportation means (railway carriage or containers), and also the photos of the vehicle with the means of transportation on the background (at the place where number of the railway carriage or container can be seen).

It is also recommended to draw up an examination statement and have it signed by temporary storage warehouse or the customs staff.

Such photos and examination statement are the ground for claiming compensation from a carrier company if damage exceeds $350.